1. Do you ship overseas?

• Yes, we ship worldwide! Shipping costs will apply and will be added at checkout. We also run discounts and promotions throughout the year, so stay tuned for exclusive deals.

2. What is your shipping timeline?

• Domestic Shipping (India): Our products are made to order, with a delivery timeline of 7-8 days.
• International Shipping: The delivery timeline for international orders is 10-12 days.

3. Do you have any discount coupons?

• Yes! You can use the code “FIRST10” if you are a first-time buyer. For the latest offers, you can opt for our marketing notifications or follow us on our social media accounts.

4. Is my order confirmed?

• You will receive an order confirmation message after successfully placing your order. This confirmation will be sent via email and WhatsApp. If you haven’t received it, please reach out to our support team at ninara.india@gmail.com.

5. When will my order be shipped?

• All orders are shipped within 10-12 business days.

6. How can I keep track of my package?

• We will send you a shipping confirmation along with a tracking link to your registered email ID and WhatsApp contact number once your package is dispatched from our warehouse.

7. Can I return my order?

• Yes, we allow returns for domestic shipments within 3 days of the delivery date. There are no additional charges for returns. Please check our return policy for more details.

8. My order was cash on delivery. How will I get my refund back?

• COD orders are eligible for the following refund modes:
  1. Store credits in the form of a gift card voucher.
  2. Other modes: Payment link for account refund/UPI/Amazon Pay Wallet. A payment link will be sent to you for processing the refund after the pickup.

9. Can I cancel my order?

• You can cancel your order anytime before it is shipped from our warehouse through the order summary table after logging into your account. We encourage you to try our outfit as we offer an easy return & replacement policy!

10. I have a Nanara gift card from my earlier purchase. How can I use it?

• Gift card details are shared with your registered email ID and text message. You can either scan the QR code or copy/paste the voucher code into the gift card box at checkout.

11. Do you have any offline store or showroom where we can visit and try your outfits?

• Yes, you can visit our store at the details mentioned on the Contact Us page.

12. Any other questions?

• Feel free to contact us through our contact page or reach out via email at ninara.india@gmail.com. We will be happy to assist you!