Refund policy

Return & Exchange Policy

We hope every piece brings you joy. If something doesn't work out, here's how we handle exchanges, returns, and refunds — organized by product type.

1. Curated — Ready-to-Wear / Resale

  • Size exchange: Allowed within 2–3 working days of delivery, subject to size availability.
  • Product must be unused, unworn, unwashed, with all original tags and packaging intact.
  • Defective or damaged product: Exchange allowed if reported within 2–3 working days of delivery.
  • Cancellation: Allowed before dispatch. Contact us on WhatsApp immediately.
  • Refund: Generally not offered. Where a refund is approved, a credit note will be issued in place of a cash/bank refund.

2. Originals — Made-to-Order

  • Every Originals piece is freshly made after the order is placed. Production typically begins within 48 working hours of order confirmation.
  • Size exchange / correction: Allowed within 48 working hours of delivery, subject to feasibility. Minor alterations within the same size are complimentary; alterations beyond original specifications are chargeable.
  • Product must be unused, unworn, unwashed, with all original tags and packaging intact.
  • Return: Not allowed — the piece is made specifically for you.
  • Cancellation: Allowed before production begins (within 24 hours of order placement). Once cutting or stitching starts, cancellations are not accepted.
  • Refund: Not allowed for change of mind, wrong size selection, or personal preference.
  • If the product is damaged, defective, or not as ordered/promised, please contact us within 48 working hours of delivery for resolution.
  • Where a refund is approved, a credit note will be issued in place of a cash/bank refund.

3. Blouses — Made-to-Order

  • Every blouse is freshly made specifically for the customer, to the fit and fabric of your choosing.
  • No size exchange. Please refer to our size chart and Blouse Customize form carefully before placing your order.
  • No return or cancellation once production has started.
  • No refund for change of mind, incorrect size selection, or personal preference.
  • If the blouse is damaged, defective, or not as ordered/promised, please contact us within 48 working hours of delivery for resolution.
  • Add-on customizations (cup removal, padding, etc.) are non-refundable once production has started.
  • Where a refund is approved, a credit note will be issued in place of a cash/bank refund.

General Terms

  • All exchange or issue requests must be raised within the specified timeframe from the delivery date.
  • Products must be in original, unused condition wherever an exchange is applicable.
  • All exchanges are subject to inspection and approval by our team.
  • How to raise a request: WhatsApp us at +91 8806 875 666 with your order number and clear photos/videos of the issue. You may also email info@ninara.co.in.
  • Working days refers to Monday to Saturday, excluding Sundays and Indian public holidays.
  • Return shipping: For defective, damaged, or wrong items received, we bear the return shipping cost. For size exchange requests, the customer bears the return shipping cost to us; we cover the re-dispatch of the exchanged piece.
  • Wrong item received: If you receive an item different from what was ordered, please report within 48 working hours of delivery with photos. We will arrange pickup and dispatch the correct piece at no additional cost.
  • Sale / discounted items: Follow the same rules as their tier (Curated, Originals, or Blouse), unless marked FINAL SALE at checkout — in which case no exchange, return, or credit note applies.
  • Shipping charges are non-refundable.
  • International orders: Customs, duties, and international shipping charges are non-refundable. Return shipping for international size exchanges is the customer's responsibility.
  • Credit note validity: Credit notes issued against approved refunds are valid for 6 months from the date of issue and can be redeemed against any future purchase on ninara.co.in.
  • Any approved refund will be processed as a credit note, not as a cash or bank refund.

By placing an order with Ninara, you acknowledge and agree to this Return & Exchange policy.